FAQ | BoxMeUp



The Storage units are accessible 24/7 to all tenants with accounts in good standing. 

Yes you can! We have a great assortment of moving and packing supplies.  Please click this link for the list of moving and packing items on our website at Supplies

For all the supplies you need please, please call us at 613-444-9588 and we can arrange for the items to be delivered with your container / available at your self storage unit or picked up at our warehouse. 

We accept all major credit cards including VISA/DEBIT VISA, Mastercard and AMEX.  We do not take cash, cheque or e-transfer at this time.

Monthly mobile rental fees are based on the Initial Date of Delivery (also known as your anniverary date).  There are no limits on the term of the rental agreement so you can keep the container for as long as you need it.  Your Credit Card will be charged automatically each month on the anniversary date until you inform us by email AT LEAST 7 DAYS before the next months rental period that you no longer need the Container.  We will schedule a final pickup of the container and stop the monthly rental charges.  

Please note:  we do not provide refunds for early final pickups.  This means that for the last month in use should you wish to have it picked up a week or two before the next rental period there are no refunds for the time not used in that last month.

At this time, we offer deliveries between Monday to Friday.  We are not able to provide weekend deliveries.

Yes, self storage units are pro-rated to the 1st of each month.  Your credit card will be charged automatically on the 1st of each month until you send us an email informing us you will be moving out of the unit. 

There is a $75 security deposit that is returned to you after an inspection of the unit.  

At this time, we only have outdoor units that have garage rollup doors which are not heated. 

However, the great news is that we are in the process of constructing a heated facility that will have indoor access to your unit.  Expect this building to be ready for occupancy in early 2023!

At this time, we only rent containers and self storage units on a monthly rental basis.

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